Refund policy

Customer satisfaction is important to us. Returns and refunds are subject to the following conditions.

Eligible Returns

Returns are accepted only if:

• An incorrect product was delivered.
• The product arrived damaged during transit.
• A verified manufacturing defect exists.

Claims must be reported at the time delivery.

Return Conditions

Returned products must:

• Be unused and uninstalled.
• Be in original packaging.
• Include all accessories and documentation.
• Be returned in the same condition as received.

Installed or used products cannot be returned.

Order Cancellation

Orders may be cancelled before dispatch.

For online payments, the refund amount will be processed after deducting:

• Payment gateway charges
• Bank processing charges
• Applicable government taxes

Refunds After Dispatch

If the order has already been dispatched:

• Products must first be returned in their original condition.
• Delivery charges are non-refundable.
• Return shipping costs, payment gateway charges, banking charges, and applicable taxes will be deducted from the refundable amount.

Refunds will be processed after inspection and approval.

Warranty Policy

Sanitic offers warranty coverage on selected products as follows.

Sanitic Warranty

• Ceramic Commodes: 10-Year Maintenance Warranty
• Flush Tanks: 5-Year Maintenance Warranty

This warranty covers manufacturing and maintenance-related defects only.

Brand Warranty

Sanitary fittings, faucets, showers, mixers, accessories, and other branded products are covered according to the respective manufacturer's warranty terms and conditions.

Warranty Exclusions

Warranty does not cover:

• Improper installation
• Physical damage
• Accidental breakage
• Misuse or negligence
• Chemical damage
• Normal wear and tear
• Damage caused during transportation after delivery

Warranty claims may require proof of purchase.